Questions & answers

First check the tracking link in your shipping email or on our Track page. Carriers sometimes mark a package delivered a day early. If 48 hours pass after the expected date, or the tracking shows delivered and you can’t find it, contact us with your order number and we will open a claim with the carrier and send a replacement or refund once it’s confirmed.

Orders ship within 1–3 business days. Puerto Rico: 2–4 business days. Continental US: 3–7 business days. You’ll receive a tracking number by email as soon as your order ships.

Right now we ship to Puerto Rico and the United States. International shipping is coming soon.

Write to us within 12 hours of placing the order and before it ships. Once it ships, you can use our returns process.

Unworn items with tags can be returned within 14 days of delivery. Sunglasses must be returned unused in their original case. See Returns.

We’re sorry. Send photos and your order number within 72 hours of delivery and we’ll replace it at no cost.

Our apparel has a relaxed, modern fit. Order your usual size. A full size chart is coming soon.

Yes. Every pair in our High Class line has polarized UV400 lenses and comes with a protective case.

All major credit and debit cards, Apple Pay and Google Pay, processed securely by Stripe. We never store your card details.

Some pieces return, some don’t. Join the list at the bottom of any page to hear first.